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2.8

Seriously what the heck has happened to Panasonic company? Panasonic has seemed to me like a household name for as long as I can remember, and I am 52. I cannot even believe how many hours I have been tossed around just trying to get customer service, technical support, and now replacement for a defective part that took me hours for their technical support to verify with me through remote technology was sent out DOA.. Which after being sent running through hoops to return, has been returned, and not only do I still NOT have a replacement for, they are trying to charge me again to even send one, and I cannot get a supervisor on the phone, or even a call back again!! Which was the case when I wanted to make a complaint about the first two representatives I spoke with while just trying to get authorization to return the *** thing, which still as of yet have not been able to speak with anyone. All I can say is I hope (if anyone there cares at all) someone listens to the recording of those initial calls for crying out loud! I cannot ever remember a worse customer service experience.. I have been treated like complete *** by customer service reps. I had a friend listening in on a speaker call, and was appalled at how two different representatives spoke with me. I have yet to get a call back from a supervisor with regards to this nightmare. Of course they are never available to speak, after I have waited on the phone 30 minutes just to get a customer service rep., only to find out they have no idea what is going on. It is the craziest thing I have ever seen. How can a person be treated so poorly when their techs have proven that the part was delivered defective. Guess what, all this, over a 10 dollar replacement remote for a sound bar. Shipping included. lol So you tell me, how smart was it to lose not only one lifelong customer over this, but 2, because my friend overheard the way two customer service people spoke to me, including refusing to put me on the phone with her supervisor. I am telling you, this is clearly a warning of what has happened to Panasonic, and I want nothing to do with that company again. I am only grateful to know this over the loss of 10 dollars, versus hundreds, or thousands. I will not ever purchase a Panasonic product again as long as I live, unless they can prove to me that they have completely overhauled they're customer support/service. I recommend that you do the same. It is much too risky. I am truly in disbelief of the experience quite frankly!!

Reason of review: damagaed, order processing issues, and horrible technical support & customer service.

Monetary Loss: $10.

Panasonic Cons: Item arrived doa.

Location: Mcallen, Texas

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Jeena Jdz

Thank you for sharing your feedback and experience. We would like to properly assist you.

Please email us at Consumer20@us.panasonic.com Attn PC.com so we can begin the dialogue.

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