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1 comment

Very disappointing that Panasonic's Customer Service refused to honor a year old camera that has a three year warranty. The repair facility claims a small dent on the Lumix DMC 100 is somehow responsible for DUST ON THE SENSOR.

The customer service department in NJ was not helpful. A BBB complaint has been filed. In addition beware that you will be charged $9.50 to simply speak to the Customer Service department. This is abominable for what was a company with a good reputation.

After repeated conversations with Panasonic the legal head of Panasonic argued that the camera had been scratched and that caused the warranty to be invalid. The issue of the poorly designed zoom lens, which on retraction causes dust to be brought into the interior of the camera causing dust on the sensor was not answered.

Product or Service Mentioned: Panasonic Camera Repair.

Reason of review: Poor customer service.

Monetary Loss: $650.

I didn't like: Customer service attitude was argumentative.

Company wrote 0 private or public responses to the review from Dec 29, 2016.
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Beverly, Massachusetts, United States #1277643

Panasonics unprofessional opinion (concluded by an corporate *** attorney who knows nothing about photography) is that the scratches on the camera body caused dust on the sensor? Absolutely ridiculous way of avoiding the real factor that the lens design is poor, upon retracting pullling in dust.

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