We had purchased a Panasonic hybrid phone system from this company after ours was hit by lightning and destroyed.When we hired a local company to come and install the unit, it was set up and plugged in.

It would not turn on.

KX-TD.com was contacted. We were told too bad so sad. No refunds and no exchaged after 5 days of receipt.

It took 5 days to get someone here to install the unit!! We sent the unit back. They accepted it, but still refuse to refund our money or give us a new working unit. This company will send you defective merchandise.

They have a no refund policy.

When you return the defective merchandise, they will accept it, keep it, NOT REPLACE it and keep your money too!!BUYER BEWARE!!!


Terms of Service
Post Comment

Thank you for taking the time to provide your experience. Panasonic has just started reviewing this site. Your posting will be added to a report and reviewed to determine how we can improve our processes and personnel training.


Thats why PBX vendors are douchebags, get a centrex from your local telco. It may be more money, but if it breaks they have to fix it because its their equipment.

You May Also Like