We had purchased a Panasonic hybrid phone system from this company after ours was hit by lightning and destroyed. When we hired a local company to come and install the unit, it was set up and plugged in.
It would not turn on.
KX-TD.com was contacted. We were told too bad so sad. No refunds and no exchaged after 5 days of receipt.
It took 5 days to get someone here to install the unit!! We sent the unit back. They accepted it, but still refuse to refund our money or give us a new working unit. This company will send you defective merchandise.
They have a no refund policy.
When you return the defective merchandise, they will accept it, keep it, NOT REPLACE it and keep your money too!! BUYER BEWARE!!!