Panasonic - Wireless phone Model: KX-TG2361JX
I'm really disappointed on Panasonic customer care and product support.
I've bought a wireless telephone model: TG2361JX which has lots of features but is NOT a reliable phone due to poor design:
1- It doesn't work on power failure, WHY?!
They recommend having a standard phone in addition to your device. I think it is not a good solution. You could have put a battery in it so that I wouldn't need another unit.
2-Whenever power cuts I need to set the date and time again! So, as it's an answering machine, when I COME HOME AFTER A MISSION OR SO, AND I WANT TO REVIEW MY MESSAGES, T SEE WHO HAS CALLED AND WHEN, IT ASKES FOR DATE AND TIME!!! AAAAAAH VERY DISAPPIONTING!!! I wonder why I should set the date and time again and again while the handsets have batteries in.
These are the basics and most important features for a standard phone. Other features are useful while these basics are available all the time. Imagine a mobile phone with a very good built-in camera which can't access the network properly or its battery flats in a short time. What a useless device!
THE WORST THING IS:
I've contacted the local support at Middle East couple of times but they didn't replied. Then I contacted the main customer care dept. at Japan and finally they passed me again to the local customer care but this time they replied and I discussed the problem with their technicians and convinced them that the product has a problem in its design and asked to replace m unit with a new model without that fault. From that time on, they didn't contact me and didn't reply to my messages and AS I CONTACTED THE MAIN CUSTOMER CARE DEPT AT JAPAN, THEY DIDN'T REPLY NEITHER!! I'M SORRY THAT I BOUGHT THIS PHONE.
Review about: Panasonic Customer Care.
Monetary Loss: $1000.