BE WARNED -bought a panasonic DMC-ZS20 and was loving it. Accidentally dropped my camera.
Called knowing it would not be covered. They offered to fix still if I sent it in. I paid to ship it. They get it, then call me days later and tell me it is going to cost $180 just to see whats wrong and to pay before they even look at it..WHAT.
I confirm what I just heard 3 to 4 times. Asked for managers....put on hold, told no manager available as he stepped out. I asked for them to send my camera back. I have done survey on phone twice and one online giving worst ratings.
They havent contacted me and really don't seem to care. Been over 3 weeks, yet to receive my camera, called talked to 3 rude people, put on to lengthy holds, NO managers available again. They sent my camera to postage place that I mailed my package from. Was hung up on again.
Called postage place they said they got this in a week ago and it just had my name on it. He doesnt know me, he was just getting ready to mail back. What were they thinking. THIS WRITEUP DOES NOT DO JUSTICE TO WHAT AND HOW PANASONIC'S CUSTOMER SERVICE HAS TREATED ME.
THE MORE DETAILS I WRITE THE MORE MY BLOOD PRESSURE GOES UP AND AS A CHRISTIAN WOMAN I AM LOOSING MY WITNESS EVERYTIME I TALK TO THEM. So sad what customer service has come to. I will not lie....I LOVED the camera....thats why I sent it to them specifically to fix. If they would have just told me that out of warranty they charge a flat fee of $180 whether its a 5 dollar or 200 dollar fix from the very first call.....none of this would be happening and I could have given a local camera company business to fix (if not to expensive of course).
My husband got on phone with Panasonic while I was typing this and he was able to get an assistant manager by the name of Andre W. He shared what he has been watching his wife go through and then I got to then talk with Andre. Andre was the first person to listen and agree that the ball was dropped from the first phone call and the person should have given me the flat fee amount for my camera not covered by warranty and also sending it to postage place was wrong too. He is going to be speaking to his management and someone will contact me in 48 hours.
My husband told him we dont want anything from them other than treating the next customer right. I got to then talk with Andre, I told him I know my husband said we dont want anything from panasonic but I would be lying if after all this if they sent me a new camera I would keep it. But after saying that I told him what I really want is a sincere apology and for their customers to be treated different. Its sad what customer service has become.
We need to treat people like they matter....CAUSE THEY DO. WE WILL REAP WHAT WE SEW. (p.s.
I HAVE A NEW BLOG PAGE .....DO YOU THINK I SHOULD USE THIS AS MY FIRST POST? My own answer to this question....NO.....so sad)
Review about: Panasonic Customer Care.
Monetary Loss: $302.